Open 311 Service Type

As per Open311 an entity of type ServiceType is an acceptable 311 service request type. A request type can be unique to the city/jurisdiction.

Please note that this data model has not been harmonized as per FIWARE/OASC style. We have decided to keep the same property names and structure, although we strongly believe the Open311 model can be leveraged.

Data Model

  • id : Entity's unique identifier.

  • type : It must be Open311:ServiceType.

The following fields defined by Open 311, Service List are allowed to be attributes of this entity type:

  • jurisdiction_id

  • type. To avoid collision with the NGSI entity type it has been renamed to open311:type.

  • service_code

  • service_name

  • description

  • keywords

  • group

  • metadata. This field is not strictly needed as the proposed entity encompasses the attribute definition as well. If defined, its value must be true if the attributes property is defined and its array value is not empty. Otherwise it must be equal to false.

  • attributes. As per the Service Definition structure defined by Open 311.

FIWARE / OASC recommends the following additional fields as an extension to the Open 311 model:

  • location : Location of the area on which this type of service is provided.

    • Attribute type: GeoJSON geometry.
    • Optional

  • provider : Provider of the service.

  • dateCreated : The date on which the service type was created. This date might be different than the entity creation date.

  • dateModified : Last update date of this service type.

Examples of use

{
  "id": "o311:servicetype-guadalajara-sidewalks",
  "type": "Open311:ServiceType",
  "dateCreated": "2007-01-01",
  "jurisdiction_id": "www.smartguadalajara.com",
  "open311:type": "realtime",
  "service_code": 234,
  "service_name": "Aceras",
  "description": "When a sidewalk is broken or dirty allows citizens to request a fix",
  "keywords": "street,sidewalk, cleaning, repair",
  "group": "street",
  "attributes": [
    {
      "variable": true,
      "code": "ISSUE_TYPE",
      "datatype": "singlevaluelist",
      "required": true,
      "datatype_description": null,
      "order": 1,
      "description": "What is the identified problem at the sidewalk?",
      "values": [
        {
          "key": 123,
          "name": "Bump"
        },
        {
          "key": 124,
          "name":"Dirty"
        }
      ]
    }
  ]
}

Test it with a real service

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